Safety Measures Review
Local Union President Mark Gardner, and Local Union Health and Safety Chair Jerome Arboleda met with Serco’s Facilities Coordinator Dan Giesel at the Downsview DTC to review various safety measures Serco is implementing in the DTCs to conduct business. This document only provides information on the items. Further feedback and recommendations to follow.
Personal Protective Equipment
Disposable Medical Face Masks
The masks provided are disposable medical masks, often referred to as surgical or procedure masks. These masks are 3-layer construction made of cotton and non-woven filter fabric. They loop around the ears, and have a small wire piece to achieve a better fit across the bridge of the nose. They are rated PM 2.5 (a measure for particulate matter down to 2.5 microns), and bear both the FDA and CE certification marks on the packaging. The masks are one-size fits all.
Reusable Face Shields
The face shield provided was a semi-reusable construction. It consisted of a thin, flat sheet of plastic that curves to the user’s head, and this shape then provides some rigidity to the shield though it is still very flexible. The headband was an elastic fabric, and along the plastic sheet across the brow was foam for cushioning. The shield can be wiped down to be reused, however, the construction isn’t designed to last forever. The face-shields are one-size fits all.
The gloves shown were disposable, powder-free, ambidextrous, nitrile examination gloves. They are standard gloves many of us are familiar with. Nitrile is a synthetic rubber made from organic compounds, and does not contain latex. Latex allergies which can be serious, should not be a problem, however, some people do have nitrile reactions and may experience contact dermatitis (hives, itching, etc). The gloves do come in different sizes, however, we did not discuss sizing at the time.
Hand sanitizer is an alcohol gel, typical of many hand sanitizers available now. The examiners will be given pocket-size bottles they can carry with them to the vehicles. The inside staff will have larger, pump-style containers. The containers will be refillable, and the DTCs will have jugs to refill all sanitizer containers, including customer stations.
Car Seat Covers
The car seat covers are thin sheets of plastic, designed to be placed over the seat of the car and then sat on. They are designed to have a little pocket which hooks over the top of the seat, with the lower portion draped over the rest of the seat. Some car dealerships and repair garages use these to prevent mechanic coveralls from soiling seats when the staff are in the vehicles. The plastic is quite thin, and could be compared to a dry cleaning bag.
The company has purchased non-contact, infrared thermometers for taking the temperature of staff and applicants. The thermometers can take the temperature from the forehead (as well as other areas like the ear) without touching the surface. The thermometers are battery powered, and very simple. The packaging bears both certification marks of the FDA and CE, and claim an error margin of +/- 0.01℉.
Acrylic (Plexiglass) Counter Barriers
The barriers purchased by the company are of a table-top design, and are two-feet wide, and three-feet tall, with a cut-out at the bottom to pass things back and forth. They are free-standing, and solutions for securing them to the counter is still being explored. There may be a couple offices with slightly different construction due to manufacturers.
Sanitizing wipes will be provided to employees and applicants to disinfect various equipment (work stations, vision screeners, photocopiers, etc). The wipes are standard disinfectant wipes, and are suitable for a variety of pathogens.
Visitor Hand Sanitizer Stations
All offices will be fit or retrofit with hand sanitizer stations for the public to use upon entering the DTC. These stations will be placed immediately at the entrance door, or directly beside the Qmatic kiosks. All of the stations are refillable from bulk sanitizer jugs, as opposed to having proprietary refills, allowing them to be refilled with any bulk sanitizer to prevent shortages. This will be the same sanitizer used in the staff sanitizer containers.
Inside the DTCs, the floors will be marked with stickers to direct the public where to stand while they wait and receive service. These will also be used to help manage the number of people inside a DTC, with only allowing people inside when there is a free sticker location. Offices will obviously have flow and capacity things to work out for their specific set up.
All DTCs will be fit with signage at the entrances as a passive form of screening as well. This includes directions for the public to not enter if they are feeling unwell, and that face coverings are required for all people entering the DTC. At larger DTCs, there will also be signage to indicate two line ups - one to check in for road test appointments, and one for all other inside services.